Shipping & Returns
Never Mind products are currently shipped within Canada via Canada Post. Specific rates are provided upon checkout.
We ship your order within 2-3 business days of it being placed (excluding holidays and weekends). You will receive a confirmation email when your order is shipped.
Ottawa customers can also choose either free local delivery or curbside pickup. Please contact us at firstname.lastname@example.org if you would like to have a look at multiple items before making a final choice.
We are excited to be part of your motherhood and breastfeeding journey. We want you to be absolutely satisfied with your purchase. If there is something that stands in the way, you may return your purchase within the first 10 days after your receipt.
- You may cancel your order at any time before it is shipped. No returns are accepted after 10 days from the delivery date.
- As a small business, we do not offer refunds. Returned purchases are eligible for online store credit or an exchange.
- For sanitary reasons, returned items must be unworn, unwashed, unused, with all original tags.
- We’ll pay the return shipping costs if the return is a result of our error such as an incorrect or defective item.
- If your package seems to be damaged please take a photo of the packaging and contact us within the first 3 days since the delivery to allow us quickly resolve the issue.
If you need to return an item, please email us at email@example.com with your order number, purchaser name, and the reason for the return.